Customers may place an order in several ways:
- With a Credit Card on our website, www.coolcitydogs.com, 24 hours a day, 7 days a week. We accept VISA, MasterCard and Discover. For your protection, we security check all credit card orders.
- By phone with a Credit Card at (517) 599-0995, Monday through Friday, 8:00 am to 5:00 pm eastern time. If you get our voice mail please leave a callback number as well as the best times to return the call.
- By mailing a personal check, cashier’s check or money order to: Annabelle's Pet Station, 600 South Capitol Ave., Lansing, MI 48933 .
Payment and Shipping
All prices shown on www.coolcitydogs.com are in United States Dollars. Annabelle's Pet Station will add charges for shipping and handling and sales tax if applicable to all orders. Presently, a 6% sales tax applies only for shipments within the State of Michigan. Customers in other countries also must pay any customs, duties or other fees and taxes associated with the order.
Orders will be shipped either through Federal Express or UPS. All shipments will include tracking information. Annabelle's Pet Station can only ship to valid addresses, we cannot ship to P.O. Boxes or rented private mailboxes. The customer is responsible for any loss or damage after the package(s) leaves the care of Federal Express or UPS.
The receipt by you of an order confirmation via e-mail does not constitute Annabelle's Pet Station acceptance of an order. Prior to Annabelle's Pet Station's acceptance of an order, payment verification is required. Annabelle's Pet Station reserves the right at any time after receipt of your order to decline your order if payment does not clear and/or is not approved.
Annabelle's Pet Station reserves the right, without prior notice, to change prices on products and/or services without prior notice.
All transactions are deemed to take place in the State of Michigan, United States. All disputed matters shall be subject, exclusively, to the jurisdiction of the appropriate courts of the State of Michigan, and governed by the laws of the State of Michigan.
We want our customers to be completely satisfied with their purchase from Annabelle's Pet Station. If you are not completely satisfied, return the product(s) in the original box(s) prepaid within 14 days of the purchase date. For classes, AnnaBelle's Pet Station will refund your full tuition less a 10% cancellation fee provided you notify us via email at least 7 calendar days before the start date of the class.
To Make a Return
When making a return please follow these steps so your return can be processed as quickly as possible.
You must contact us at
to advise us that you are returning your purchase and which shipper you are returning the product(s) through. NO
returns will be accepted without prior notice to our office.
- Send the product(s) properly packaged, pre-paid and INSURED to: Annabelle's Pet Station, 600 South Capitol Ave. Lansing, MI 48933. Returns must be and include the exact product(s) originally shipped to the customer.
- No COD or freight-collect shipments will be accepted. Credit will be issued for the product(s) only. NO refunds on original shipping/handling charges of product(s) to customer. Customer is responsible for return shipping/handling charges as well. Please make sure to INSURE your return shipment as Annabelle's Pet Station will not be responsible for any damage to product(s) in return shipping.